PRIVACY POLICY

What we collect

When you fill out our contact form or call us, we may collect your name, phone number, email address, city, and details about the plumbing service you need. We only ask for information that helps us schedule the right technician and give you an accurate estimate.

How we use your information

We use your information to respond to your request, schedule appointments, send estimates, and follow up about the work. We do not sell your information to third parties for marketing. We may share details with our technicians or office staff so they can complete your service.

Cookies and analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use the site, which pages are helpful, and how people find us. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. Google Analytics data is used only to improve our website and marketing. We may also use Google Search Console to monitor how our site appears in Google search results; this tool does not place tracking cookies on visitors. You can manage or disable cookies in your browser settings, and you can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Advertising and social media tracking

We advertise on platforms such as Facebook, Instagram, TikTok, and other social media or search networks. Those platforms may place cookies, pixels, or similar tracking technologies on your device when you visit our site or interact with our ads. This helps us measure ad performance, show ads to people who may be interested in our services, and build remarketing audiences. The information collected is governed by each platform's own privacy policy and is not sold by us.

You can manage your ad preferences and opt out of interest-based advertising through each platform's settings, including Facebook Ad Preferences, TikTok Ad Settings, and Google Ads Settings. You can also use industry opt-out tools such as Your Online Choices and the NAI Consumer Opt-Out.

Cookie consent

When you first visit our site, we ask for your consent before loading analytics cookies. You can change your choice at any time by clearing your browser cookies for callgrandplumbing.com and refreshing the page. Essential cookies needed for the site to function are not optional.

How we protect your data

We keep your information in secure systems and limit access to the people who need it to do their job. No system is perfect, but we take reasonable steps to protect your information from unauthorized access or misuse.

Your choices

You can ask us to update or delete your contact information at any time. If you no longer want us to follow up, just let us know and we'll take you off our call list.

California visitors (CCPA/CPRA)

If you live in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you specific rights about your personal information:

• Right to know what personal information we collect, use, and share.
• Right to delete personal information we've collected from you, with some exceptions.
• Right to correct inaccurate personal information we have about you.
• Right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
• Right to non-discrimination for exercising any of these rights.

We do not sell your personal information for money. However, using advertising pixels from platforms like Facebook, Instagram, TikTok, and Google may qualify as "sharing" under California law. You can opt out by declining cookies in our banner, using your browser's Global Privacy Control (GPC) signal, or contacting us at info@callgrandplumbing.com or (909) 222-9629. We'll respond within 45 days as required by law.

To submit a request, email us with "California Privacy Request" in the subject line and tell us which right you'd like to exercise. We may need to verify your identity before completing the request. You can also authorize an agent to make a request on your behalf.

Hosting and platform

This site is built and hosted using Lovable Cloud, which provides the underlying infrastructure. Data storage and processing happen through Lovable Cloud's managed platform. This privacy policy describes our practices as the business operating the site; it does not cover Lovable Cloud's own platform policies.

Changes to this policy

We may update this page from time to time. If we make significant changes, we'll update the date at the top. We encourage you to check back occasionally.

Questions?

If you have questions about this privacy policy or how we handle your information, give us a call or send an email.